As creators and their communities continue to disrupt the media landscape, it’s never been more important for brands to understand how modern reputational risks can impact their success.
Managing reputation effectively requires a proactive approach – one that allows brands to see around corners, anticipate blind spots, and stay ahead of emerging issues. AI-powered brand safety technology like Viral Nation’s Secure™ helps identify these risks early so brands can navigate potential pitfalls and safeguard their reputation with confidence.
From deeply rooted consumer values and the growing influence of boycotts to the disruptive power of generative AI, we’ll explore five key reputational risks that brands need to watch out for.
5) The Influence of Social Media
Social media has completely shifted the way brands interact with their audience, making reputation management more complex and high-stakes than ever. A viral moment can launch a brand into the spotlight or throw it into a crisis, often with little warning. We’ve all seen it happen – a misstep spreads like wildfire, and suddenly a brand’s hard-earned reputation is on the line. The challenge now? Keeping up with the speed and scale of social platforms where public opinion reigns supreme.
The stakes are high when just one misaligned social media campaign can cost your brand a loss of 25% in sales. Think about that: years of trust-building, brand loyalty, and customer relationships undone in a matter of hours. It’s a reminder of how fragile reputation has become in a social-first world where news travels faster than ever before.
What makes this shift even more significant is the way it’s altered the power dynamic between brands and their audience. The public now has the ability to amplify any misstep in real time, holding brands accountable in ways that simply weren’t possible before. This new level of influence means even small controversies can snowball into long-lasting damage, leaving brands vulnerable in a landscape where reputation is everything.
In Viral Nation’s brand safety whitepaper, Brand Reputation Meets Social-First Marketing: Closing the Brand Safety Blind Spots, we explore the solutions to the delicate balancing act of social media marketing.
4) Navigating Consumer Values
In today’s consumer landscape, aligning with your audience’s values isn’t just a nice-to-have—it’s a necessity. Over half of consumers, from Baby Boomers to Gen Z, are more likely to choose brands that share their social and ethical beliefs. But with such diverse and often conflicting viewpoints among consumers, how can brands navigate these waters without alienating segments of their audience?
It’s a tricky balancing act. On one hand, taking a stand on social issues can deepen loyalty with consumers who feel connected to your brand’s values. On the other hand, speaking out on controversial topics risks alienating other parts of your audience. Brands are now expected to do more than just offer great products—they need to contribute thoughtfully to the conversations that matter to their customers.
So, how do brands walk this tightrope? It starts with understanding the broader impact of value alignment. Consumers today are looking for more than transactions; they’re seeking meaningful connections. But the challenge lies in balancing authenticity with the realities of a divided audience. A challenge that extends to choosing the right creators for a marketing campaign and ensuring brand fit. Missteps in this space—whether from appearing disingenuous or being overly polarizing—can have long-term consequences for a brand’s reputation and customer loyalty.
Find insights and quotes from the titans of marketing in Viral Nation’s new groundbreaking whitepaper: Brand Reputation Meets Social-First Marketing: Closing the Brand Safety Blind Spots.
3) Boycotts and Political Influences
Boycotts aren’t what they used to be. Where they were once driven by grassroots efforts, today many are backed by well-funded pressure groups, operating with a clear agenda. It’s easy for brands to mistake these actions as spontaneous consumer pushback, but that’s rarely the full story. So, what does this mean for your brand? It’s simple: misreading the situation can lead to responses that miss the mark and cause even more reputational damage.
Did you know that social pressure on brands like boycotts, viral hashtags, review bombing, and open letters are not always what they seem? Kevin King, Chief Revenue Officer at Viral Nation, said: “Many brands perceive boycotts as originating from social groups, often missing the larger, well-funded, and highly motivated agendas that are systematically manufacturing outrage.”
When a boycott hits, it might seem like an outcry from concerned customers—but many times, it can also be part of a strategic, organized effort with specific goals. Brands that don’t recognize this risk falling into a trap, responding in ways that don’t address the deeper motivations behind these movements.
Many boycotts are brewing within specific communities, groups, or user segments that are not easily visible but have the potential to escalate. Platforms like Discord, Facebook groups, Substack, and Telegram are breeding grounds for grassroots groups exchanging ideas, planning, and coordinating – completely hidden from public view.
The stakes are high. Misjudging the source and intent behind a boycott can lead to poorly calculated actions that amplify the backlash. Brands need to look beyond the immediate headlines and social media storms, understanding the larger forces at play to navigate these moments effectively and avoid long-term damage.
Explore the five levels of social media risks in Viral Nation’s brand safety whitepaper, Brand Reputation Meets Social-First Marketing: Closing the Brand Safety Blind Spots.
2) Challenges of Rapid Response
We’ve all seen it – one moment a brand is trending and the next, they’re caught up in controversy. In the fast-moving world of social media, there’s pressure to react instantly. But here’s the catch: while brands are expected to respond quickly, a rushed response can do more harm than good, alienating parts of your audience and damaging trust.
Think about how quickly a single post can spiral. A conversation that starts in niche corners of social media can explode across mainstream outlets in hours. When brands don’t take the time to assess the situation properly, they risk getting swept up in a polarizing debate they didn’t anticipate. The result? Loss of control over the narrative and, worse, alienation of key customer groups.
Nicholas Spiro, Chief Product Officer at Viral Nation, said: “One of the most valuable insights available is to identify a brand safety escalation before it becomes public and affiliated with your brand. This allows you to manage the situation, coordinate with the creator, potentially remediate the content, or prepare a PR plan.”
In a social-first world where cultural shifts happen faster than ever, it’s easy for brands to feel unprepared. With social media moving at lightning speed, the need for clear, brand safety strategies has never been more urgent. Strategies like community management coupled with creator intelligence via social listening technology like Secure are key to the rapid response environment of social media.
1) Sophisticated Generative AI
Generative AI has transformed the way content is created and shared, but it’s also opened the door to a new wave of reputational risks for brands. With AI-generated misinformation on the rise, especially in the lead-up to major events like elections, brands need to stay on high alert. One piece of fabricated content can spread like wildfire, and the fallout could be devastating for a brand’s reputation.
So, what’s driving this? The sophistication of AI-generated content, whether it’s deepfakes or fabricated news, is ramping up, making it harder for consumers to differentiate between what’s real and what’s misleading. Since 2019, we’ve seen a 550% rise in coordinated disinformation campaigns, and 31% of consumers have already noticed more AI-driven false content. That’s a huge challenge, especially as these incidents can damage trust faster than a brand can respond.
With more hours of multimedia content going online, AI comes full circle as a powerful tool in the brand safety arsenal. Just as only a diamond can cut a diamond, only AI is capable of processing the sheer volume of information and misinformation circulating a brand. Let’s be clear: AI cannot as of yet detect AI accurately. AI can however find harmful content, misinformation, and ‘fake news’ weaponized by generative AI.
Brands need to stay ahead of this trend and using AI-powered tools like Secure to monitor, detect, and mitigate these risks is essential. It’s not just about staying safe in the moment—it’s about protecting long-term trust and ensuring your brand’s values shine through in an era where misinformation is more prevalent than ever. By taking a proactive approach, brands can navigate this complex landscape while maintaining the trust that keeps consumers loyal.
Nicholas Spiro, Chief Product Officer at Viral Nation emphasizes, “The goal is not perfect identification, because that is impossible. The key is to focus on the hardest-to-uncover risks that pose the biggest threat to your brand and are difficult to manually review effectively.”
Solve the Brand Safety Puzzle With Viral Nation’s Whitepaper
To manage these five reputational risks, brands need a proactive strategy centered around social listening and community engagement. Social listening helps track sentiment and spot early threats, while community engagement allows experts to monitor niche spaces where risks may develop. Viral Nation Secure™ enhances this with AI-driven insights, giving brands real-time data to respond quickly and prevent issues from escalating.
Safeguarding your brand’s reputation isn’t just about protecting what’s visible, it’s about addressing what you can’t always see. By identifying these emerging risks and leveraging technology, brands can proactively mitigate potential damage and foster deeper, more meaningful connections with their audiences.
Viral Nation’s new whitepaper, Brand Reputation Meets Social-First Marketing: Closing the Brand Safety Blind Spots, provides valuable insights and practical solutions to navigate modern brand safety challenges.
What You’ll Learn:
- Expert Opinions: Informed by the minds of industry leaders on the latest strategies and technology revolutionizing brand safety.
- Brand Safety Infographic: Understand the full context of social issues before committing to action.
- Actionable Frameworks: Get step-by-step frameworks for implementing proactive brand safety measures that align with your brand’s values and resonate with your audience.
